Please read these Terms of Use carefully (including our Security & Privacy Policy before using our website (Site) and/or our Services (defined below), so that you are aware of your legal rights and obligations with respect to Epic Foods and Grocers Private Limited (“Gourmet Grocer”, “we”, “our” or “us”).

By accessing this Site and/or using the Services, you hereby agree:
(i) that you have read and agree to be legally bound by these Terms of Use (including our Security & Privacy Policy and
(ii) that you are the user of the Site, and/or Services and are 18 years or above. Alcohol listings on the Site or Services are intended for those who are 18 years or above, and may only be purchased by those who are 18 years and above.

If you do not accept these Terms of Use, please leave the Site, and/or discontinue use of the Services immediately.

Gourmet Grocer may at any time vary or amend these Terms of Use by posting the amended Terms of Use on the Site. Any use of the Site or Services after the amendment of these Terms of Use is deemed acceptance of the amended Terms of Use by you. If you do not agree to the amended Terms of Use, you have the right to stop using the Site and Services.


1 Site and Services
1.1 The Site is owned and maintained by Gourmet Grocer.
1.2 Gourmet Grocer operates an online grocery store through the Site, which offers one or more of the following features and services (each a “Service” and collectively the “Services”), mainly for the browsing and purchasing of grocery products:
1.2.1 access to a collection of information, products, services, data, text, listings, pricing, graphics, images, videos, audio files and other types of works;
1.2.2 search engines or tools;
1.2.3 email or message alerts; and
1.2.4 any other services, features, content or applications that Gourmet Grocer may offer through the Site from time to time in our sole and absolute discretion.
1.3 Gourmet Grocer reserves the right to change, modify, suspend or discontinue the whole or any portion of the Services or Site at any time. We may also impose limits on certain features or restrict your access to parts or the entire Services or Site without notice or liability.

2 Licence
2.1 Gourmet Grocer hereby grants you a personal, non-exclusive and non-transferable licence to use the Site, and access or use the Services available via the Site, subject to the terms set out in these Terms of Use.
2.2 You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to:
2.2.1 any Service;
2.2.2 the Site;
2.2.3 any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site or Services (collectively, “Content”), except, to the extent permitted, with the prior written consent of Gourmet Grocer or unless expressly permitted in these Terms of Use.
2.3 Without prejudice to the generality of Clause 2.1, you agree not to reproduce, display or otherwise provide access to the Site, Services or Content, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of Gourmet Grocer.
2.4 The Site and all Content are the copyrighted work of Gourmet Grocer or our content or software providers, and Gourmet Grocer reserves and retains all rights in the Site and Content.
2.5 You may not decompile, reverse engineer or otherwise attempt to discover the source code of any Content, except under the specific circumstances expressly permitted by law or Gourmet Grocer in writing.
2.6 You may not hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site, Services or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.

3 Account Information
3.1 To access certain parts of the Site or Services, you will be required to sign-up for an account with Gourmet Grocer (“Account”) and select a user name (“User Name”) and password (“Password”).
3.2 You are solely responsible for safeguarding and maintaining the confidentiality of your User Name and Password. You agree not to:
3.2.1 share or permit others to use your Account or Password; or
3.2.2 assign or transfer your Account to any other person or entity.
3.3 You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account. Gourmet Grocer shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account. If you are aware of any actual or suspected unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password, please promptly notify us at:

4 Orders, Pricing & Payments
4.1 Orders
4.1.1 All orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these Terms of Use. All orders shall be subject to acceptance by Gourmet Grocer. Processing of payment for an order shall not in itself constitute acceptance of the order by Gourmet Grocer, provided that where an order for any product(s) is rejected or cancelled by Gourmet Grocer, any payment made for such order shall be reversed or refunded by Gourmet Grocer in accordance with our prevailing refund policy at such time.
4.2.2 All orders made by you are subject to stock availability. Gourmet Grocer reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason.
4.3 Product Information, Pricing and Payment
4.3.1 Gourmet Grocer endeavour to provide you with accurate and up-to-date pricing, product, membership rebates (applicable for Emporium Shokuhin members only) and promotional information. However, errors may sometimes occur and we do not guarantee that the pricing, images or other product or promotional information provided will be error-free, updated or complete. You agree that Gourmet Grocer shall not be liable for any errors in the pricing and product or membership benefits, promotional information listed on our Site, or through our Services. The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site or through our Services.
4.3.2 If the actual price of any item ordered by you is higher than that reflected on the Site, or through our Services, we will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price. By confirming your purchase, you authorise us to charge the additional amounts to you. If you elect to cancel the purchase, we will reverse or refund payment for such item in accordance with our prevailing refund policy at such time. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
4.3.3 Where the actual price of any product is dependent on its weight (“Weighed Item”), we will provide an estimate of the price based on indicated weight and our current prevailing rates at the time of checkout. The actual weight and related price of the Weighed Item will be made known to you at the time of delivery and:
(i) in the event of any shortfall in payment, we reserve the right to charge you for the additional amounts; and
(ii) in the event of any overpayment, we will reverse or refund the excess amounts paid for such item in accordance with our prevailing refund policy at the time of delivery.
(iii) All product prices are shown in Singapore dollars and are inclusive of Goods and Services Tax. Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice.
4.3.4 Payment for all orders shall be made in Singapore dollars.
4.3.5 We accept payment for orders by MasterCard and Visa only.
4.3.6 By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud.

5 Promotions, Voucher Codes and other privileges and programmes
5.1 From time to time Gourmet Grocer may run promotions, contests, surveys, privileges and other programmes, subject to additional terms and conditions which can be found on the Site and are hereby incorporated by reference into these Terms of Use.
5.2 Promotions, contests, privileges and programmes are only valid for the time period specified by Gourmet Grocer.
5.3 The following terms shall apply to the use of credits, vouchers, coupons and codes (“Voucher Codes”):
5.3.1 Each Voucher Code is only eligible for a single use and is only valid for the time period specified by Gourmet Grocer.
5.3.2 The Voucher Codes may only be redeemed by purchasing certain products from Gourmet Grocer during the applicable validity period, unless otherwise stated.
5.3.3 Use of any Voucher Code must be indicated at the time of checkout, and all information required by Gourmet Grocer must be provided. No retroactive use of the Voucher Code is permitted.
5.3.4 Voucher Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, including but not limited to discounted sale items, unless otherwise stated.
5.3.5 A minimum spend may be required before use of the Voucher Code is permitted.
5.3.6 Voucher Codes cannot be refunded, redeemed or exchanged for cash.
5.3.7 Resale, transfer and sharing of Voucher Codes are strictly prohibited. In spite of the above, gift vouchers, if offered by Gourmet Grocer, may be purchased by you and given to others.
5.3.8 No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Voucher Codes is allowed.
5.3.9 Voucher Codes are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.
5.3.10 Gourmet Grocer reserves the right to verify the validity of any Voucher Code and to declare null and void, any Voucher Code which in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.
5.3.11 Gourmet Grocer reserves the right to vary or impose such other terms and conditions as we deem appropriate from time to time by posting the varied terms and conditions on the Site.
5.4 Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash will be offered in lieu of the gift.
5.5 Where you are permitted to return any product to Gourmet Grocer for a refund and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related.
5.6 Gourmet Grocer’s decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding.
5.7 Gourmet Grocer reserves the right to discontinue any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice or liability.

6 Intellectual Property
6.1 The copyright, patents, trade marks, registered designs and all intellectual property rights in the Services, the Site, and all Content shall vest in and remain with Gourmet Grocer and its licensors.
6.2 The trademarks, logos and service marks (“Marks”) displayed on this Site are the property of Gourmet Grocer and other third parties, and all rights to the Marks are expressly reserved by Gourmet Grocer and relevant third parties. You are not permitted to use the name of Gourmet Grocer or any Marks, including in any advertising or publicity or as a hyperlink, without the prior written consent of Gourmet Grocer or such third party.
6.3 The domain name on which the Site is hosted on is the sole property of Gourmet Grocer and you may not use or otherwise adopt a similar name for your own use.

7 Comments, Feedback and Other Information
7.1 You may provide or submit comments, feedback, suggestions and other content or information (collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Comment. Gourmet Grocer reserves the right (but not the obligation) to review, remove or edit such content.
7.2 You hereby grant Gourmet Grocer a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Comments that you provide or publish through or in relation to the Site, for any purpose as Gourmet Grocer may require at its sole discretion. You further agree that Gourmet Grocer may use and publish your name in connection with such Comments.
7.3 If you have any questions or concerns about these Terms of Use or any issues raised in these Terms of Use or on the Site, please contact us at

8 Disclaimers & Limitations
8.1 While we make every effort to ensure that the Site, Services and all Content is accurate and complete, we provide the Site, Services and Content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Gourmet Grocer disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement. Without limiting the foregoing, Gourmet Grocer does not warrant that the functions contained in or access to the Site, Services, Content or other content will be timely, uninterrupted or error-free or without omission, that defects will be corrected, or that the Site, Services, or Content are free of viruses or other harmful components, or any Content in or with any device will not affect the functionality or performance of the device. Gourmet Grocer does not warrant or make any representations regarding the use or the results of the use of the Content, the Services or the Site in terms of their correctness, accuracy, completeness, reliability, or otherwise.
8.2 You agree that:
8.2.1 Gourmet Grocer shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Site or Services without assigning any reason; and
8.2.2 access to or the operation of the Site and/or the Services may from time to time be interrupted or encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors, and in any such event, Gourmet Grocer shall not be liable for any loss, liability or damage which may be incurred as a result.
8.3 In no event shall Gourmet Grocer be liable to you for any damages, losses, expenses, liabilities under any causes of action (whether in contract or tort including, but not limited to negligence, or otherwise) caused through the use of, or the inability to use, the Services, the Site, Content or any other website or device. In the event that Gourmet Grocer is liable for damages despite the foregoing provision, you agree that Gourmet Grocer’s aggregate liability to you for any and all causes of action in relation to:
8.3.1 any order, sale or delivery of any product by Emporium Shokuhin Grocer under these Terms of Use shall not exceed the price of the product giving rise to such claims; and
8.3.2 in all other cases (including any use of the Site or Services), shall not exceed S$1.
8.4 In no event shall Gourmet Grocer be liable for any indirect, special, consequential, or incidental damages that result from the Services, Site or Content, or your use of, or the inability to use, the Services, Site, Content or any other website or device, even if Gourmet Grocer or a Gourmet Grocer authorised representative has been advised of, or should have foreseen, the possibility of such damages.
8.5 You agree that the above exclusions and limitations of liability enable the Services and the Content to be provided by Gourmet Grocer at either reasonable costs or no costs to you.

9 Linked Sites
9.1 Gourmet Grocer may provide links, plug-ins, widgets or other connections to other sites (“Linked Sites”) that may be of relevance and interest to users. Gourmet Grocer has no control over, and is not responsible for the content on or obtained through the Linked Sites or for any damage you may incur from the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Sites) or the availability, accuracy or reliability of any of the Linked Sites. You hereby agree to assume all risk arising from the use of the Linked Sites and hereby irrevocably waive any claim against us with respect to the Linked Sites. Gourmet Grocer does not endorse, recommend or guarantee any of the Linked Sites, and Gourmet Grocer expressly disclaims all liabilities and responsibilities arising in relation to any Linked Sites.

10 Security & Privacy
10.1 Emporium Shokuhin Grocer recognises the importance of keeping your personal information and data secure and private. To understand our security and privacy policies and practices, please read our Security & Privacy Policy.
10.2 Please do not submit any personal information or data without first reading our Security & Privacy Policy which explains our data use and privacy practices in detail.

11 Suspension & Termination
11.1 You agree that Gourmet Grocer has the right in its sole and absolute discretion and without notice or liability to:
11.1.1 restrict, suspend, or terminate your access to all or any part of the Site or Services; and/or
11.1.2 terminate, deactivate or suspend your Account, delete your Account and all related information and files in your Account, without assigning any reason.
11.2 Without prejudice to the generality of the above, Gourmet Grocer reserves the right to deactivate your Account if it has been inactive for a period of 10 years or more, or if you are in breach of any of our Terms of Use.

12 Notification of Infringement
12.1 Gourmet Grocer reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of the Site, Services or Content (“Infringing Material”) and take appropriate action. If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Site, App or Services, please notify Gourmet Grocer in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).
12.2 All Infringement Notices shall be sent to Gourmet Grocer addressed as follows:

Epic Foods and Grocers Pte Ltd
6 Raffles Boulevard
#01-18, Marina Square
Singapore 039594
Email address:
Attn: General Manager, Gourmet Grocer

12.3 Gourmet Grocer will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against Gourmet Grocer in respect of any Infringing Material, unless you have first given Gourmet Grocer the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter Gourmet Grocer refuses or fails to remove the Infringing Material within a reasonable time. Where Gourmet Grocer removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against Gourmet Grocer under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by Gourmet Grocer.
12.4 You acknowledge and agree that Gourmet Grocer has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Sites or other third party sites.

13 Jurisdictional Issues
13.1 The Site and Services are meant for use by residents of Singapore only. Gourmet Grocer makes no representation that the Services and Contents of the Site are appropriate or available for use in your location. Those who choose to access this Site from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

14 Indemnity
14.1 You agree to indemnify and hold Gourmet Grocer, and its officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:
14.1.1 any use of the Site or any Service;
14.1.2 your connection to the Site;
14.1.3 your breach of any terms and conditions of these Terms of Use;
14.1.4 your violation of any rights of another person or entity; or
14.1.5 your breach of any statutory requirement, duty or law.

15 Severability
15.1 If any provision of these Terms of Use is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, these Terms of Use shall continue in force save that such provision shall be deemed to be deleted.

16 Relationship of Parties
16.1 Nothing in these Terms of Use shall constitute or be deemed to constitute an agency, partnership or joint venture between Gourmet Grocer and you and neither party shall have any authority to bind the other in any way.

17 Waiver
17.1 No waiver of any rights or remedies by Gourmet Grocer shall be effective unless made in writing and signed by an authorised representative of Gourmet Grocer.
17.2 A failure by Gourmet Grocer to exercise or enforce any rights conferred upon us by these Terms of Use shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.

18 Force Majeure
18.1 No party shall be liable for any failure to perform its obligations under these Terms of Use if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.
18.2 For purposes of these Terms of Use, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party, and which results in the party being unable to observe or perform on time an obligation under these Terms of Use. Such circumstance or event shall include strikes, lockouts, industrial action or labour disputes, riots, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, storm, flood, natural physical disasters, epidemic, quarantine restrictions, disruption to supply lines, and general failure or impossibility of the use of aircraft, shipping, aircraft, motor transport or other means of public or private transport, or political interference with the normal operations of any party.

19 Governing Law & Jurisdiction
19.1 These Terms of Use and all matters relating to your access to, or use of, the Site and the Services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.
19.2 You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.